Live Chat Support Agent - E-Grocery Platform Services (Yogyakarta)

Join Infomedia Nusantara as a Live Chat Support Agent for our cutting-edge e-grocery platform in Yogyakarta! In this dynamic role, you will serve as the first point of contact for customers, providing real-time assistance, resolving inquiries, and ensuring a seamless shopping experience. Our platform is designed to revolutionize the way people shop for groceries, and we're looking for passionate individuals to help us achieve this mission.

As a Live Chat Support Agent, you will be using industry-standard tools like Zendesk, LiveChat, or similar platforms to manage customer interactions efficiently. You will need to have excellent communication skills, a deep understanding of e-grocery services, and the ability to handle multiple conversations simultaneously. This role offers a unique opportunity to work in a fast-paced environment, contribute to a growing platform, and make a tangible impact on customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide real-time customer support via live chat, email, and phone
• Resolve customer inquiries and complaints professionally and efficiently
• Assist customers with product information, order status, and delivery details
• Use CRM tools to track customer interactions and maintain accurate records
• Collaborate with the sales and marketing teams to promote products and services
• Monitor and improve customer satisfaction metrics
• Stay updated with the latest industry trends and best practices
• Ensure compliance with company policies and procedures

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field
• Proven experience with live chat support tools such as Zendesk, LiveChat, or similar platforms
• Excellent written and verbal communication skills in Indonesian
• Strong problem-solving and multitasking abilities
• Ability to work in a fast-paced, high-volume environment
• Knowledge of e-grocery platforms and services is a plus
• Bachelor's degree in Business Administration, Communications, or a related field
• Certification in customer service or a related field is a plus

🛠️ Keahlian

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